Certificate Program

Degree offered

Certificate of Achievement in Help Desk Software Support

Credits required 29

Dean

William Berardi

Program contact

Priscilla Grocer, Department Chair and Professor of Computer Information Systems, ext. 2403

Program Goals Statement

Students learn problem-solving skills and acquire the ability to deal with general computer issues raised by the user. Students work at preparing support materials for use in areas such as Frequently Asked Questions (FAQs) support.

Program Information

Students who would like to continue their education are encouraged to earn the A+ certificate and one of the networking certificates to advance their knowledge in the more technical areas of support.

Students learn skills to troubleshoot and resolve software problems using a variety of software.

Degree Requirements

Program Courses

CIS 102Database Fundamentals

1 credit

CIS 105Hardware Fundamentals

1 credit

CIS 112Advanced Business Information Systems

3 credits

CIS 114Advanced Microcomputer Applications

3 credits

CIS 121Operating Systems

3 credits

CIS 160The Microcomputer Environment

3 credits

CIT 160Help Desk Methods

3 credits

CIT 161Troubleshooting Applications

3 credits

CIT 162Applied Help Desk Support

3 credits

ENG 101Composition I: College Writing

3 credits

Total Credit Hours:26

Recommended Course Sequence - Fall Semester 1

CIS 102Database Fundamentals

1 credit

CIS 105Hardware Fundamentals

1 credit

CIS 112Advanced Business Information Systems

3 credits

CIS 121Operating Systems

3 credits

CIT 160Help Desk Methods

3 credits

ENG 101Composition I: College Writing

3 credits

Recommended Course Sequence - Spring Semester 2

CIS 114Advanced Microcomputer Applications

3 credits

CIS 122Internet Developer

3 credits

CIS 160The Microcomputer Environment

3 credits

CIT 161Troubleshooting Applications

3 credits

CIT 162Applied Help Desk Support

3 credits

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