CIT 160 Help Desk Methods

This course covers the basic knowledge and skills needed to effectively work in the software service support field, including the integrated concepts of a successful help desk and the use of the help desk to support internal operations and external operations via phone or email. Troubleshooting concepts are also introduced. Three class hours per week. Instructional Support Fee applies. Competency met: Technical Literacy (8.0)  Fall.

3 credits
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