Help Desk Software Support

Degree offered

Certificate of Achievement in Help Desk Software Support

Credits required 29


William Berardi

Program contact

Priscilla Grocer, Department Chair and Professor of Computer Information Systems, ext. 2403

Program Code: HP

Program Goals Statement

Students learn problem-solving skills and acquire the ability to deal with general computer issues raised by the user. Students work at preparing support materials for use in areas such as Frequently Asked Questions (FAQs) support.

Program information

  • Students who would like to continue their education are encouraged to earn the A+ certificate and one of the networking certificates to advance their knowledge in the more technical areas of support.
  • Students learn skills to troubleshoot and resolve software problems using a variety of software.
  • Transfer credit for any Computer Information Systems (CIS or CIT) course must be approved by the CI Department Chair or by a full-time CI faculty member.

Program Requirements

Program Courses

CIS 105Hardware Fundamentals

1 credit

CIS 112Advanced Business Information Systems

3 credits

CIS 121Operating Systems

3 credits

CIS 122Internet Developer

3 credits

CIS 160The Microcomputer Environment

3 credits

ENG 101Composition I: College Writing

3 credits

Total Credit Hours:16

Recommended Course Sequence - Fall Semester 1

CIS 102, CIS 105, CIS 112, CIS 121, CIT 160, ENG 101

Recommended Course Sequence - Spring Semester 2

CIS 114, CIS 122, CIS 160, CIT 161, CIT 162

Gainful Employment Program Disclosure

In accordance with Federal regulations published in the Federal Register on October 29, 2010, Bristol Community College discloses information about student costs, tuitions, fees and employment statistics to various governing bodies to ensure certification and oversight.

See: Gainful Employment Information

Link to the main site.